Consumer

Frequently Asked Questions

  • Are there COVID-19 scams I should be aware of?

    The Canadian Anti-Fraud Centre lists the following recent COVID-19 scams on their website:

    •  Cleaning or heating companies offering duct cleaning services or filters to protect from COVID-19 offering “special” air filters.
    • Local and provincial hydro/electrical power companies threatening to disconnect power for non-payment.
    • Centers for Disease Control and Prevention (CDC) the World Health Organization (WHO) offering fake lists for sale of COVID-19 infected people in your neighbourhood
    • Public Health Agency of Canada giving false results saying you have been tested positive for COVID-19 tricking you into confirming your health card and credit card numbers for a prescription
    • Red Cross and other known charities offering free medical products (e.g. masks) for a donation.
    • Government departments sending out coronavirus-themed phishing emails tricking you into opening malicious attachments tricking you to reveal sensitive personal and financial details.
    • Financial advisers pressuring people to invest in hot new stocks related to the disease offering financial aid and/or loans to help you get through the shut downs.
    • Door-to-door sales people selling household decontamination services.
    • Private companies offering fake COVID-19 tests for sale.

    If anyone contacts you with a COVID-19 scam, don’t provide any financial information, hang up and report the call to the Canadian Anti-Fraud Centre at (toll-free) 1-888-495-8501 or online.