Frequently Asked Questions
The Canada Revenue Agency (CRA) may call you if they need to discuss your tax or benefit situation—for example, if you owe taxes, did not file a tax return, or . However, there are many scams out there involving a caller who pretends to be from the CRA in order to get personal or financial information from you.
Before giving any personal or financial information to a caller, you should first verify that they are actually calling from the CRA. To do this, you should:
There are also some “red flags” to look out for that could indicate the caller is a scammer. These include:
For more information and other things to look out for, visit the Canada Revenue Agency website here.
The Manitoba government has provided a one-time refundable tax credit of $200 to Manitoba seniors. To qualify for this credit, you must:
The government has mailed out advance payments of this credit to Manitoba seniors who filed a 2018 tax return. If you qualify but do not receive a cheque in May or June, you can claim the amount on your 2020 income tax return.
The federal government has also committed to a one-time, tax-free payment of $300 to seniors who are eligible for the Old Age Security (OAS) pension. An additional $200 will be available to seniors who are eligible for the Guaranteed Income Supplement (GIS). This payment will be applied automatically to seniors who are already receiving the OAS pension and GIS payments.
If you qualify for the OAS pension and/or GIS but have not been automatically enrolled, you may need to apply here:
The Manitoba Chamber of Commerce has released a Back-to-Business Phase 3 Toolkit that reviews general and sector specific requirements for businesses dealing with physical distancing measures, required safety steps, hygiene protocols, PPE, etc.:
You will have to repay any overpayment you received from EIA even if the overpayment was EIA’s mistake. If EIA thinks you didn’t know you were getting an overpayment, they may not ask you to repay it. EIA will reduce the amount of your monthly payments until the overpayment is paid back. The rate of monthly deductions depends on the size of your household.
You can negotiate with EIA if these pay back amounts are causing you undue hardship.
If you have concerns with the way your EIA worker is treating you, you can speak to an EIA supervisor. If you still feel your concerns are not being heard, you can contact the Fair Practices Office:
If you feel a serious wrongdoing has occurred, you can also file a complaint with the Manitoba Ombudsman by filling out the online form here: Ombudsman Complaint Form , or by calling one of the following numbers:
You may be able to get help from Legal Aid Manitoba. Legal Aid Manitoba will only provide help for certain types of legal matters including criminal charges against you, or family
law matters involving custody of children and child support. Legal Aid’s Advocacy Unit may be able to help you appeal social assistance decisions.
For more information contact Legal Aid Manitoba at 204-985-8500 (in Winnipeg) or Toll-Free at 1-800-261-2960.
Contact the Advocacy Unit at:
The federal government’s CESB (Canada Emergency Student Benefit) provides support to students and new graduates who are not eligible for the CERB or Employment Insurance or are not able to work due to COVID-19. Eligible students can receive $1,250 per month ($2000 per month if they have dependants or are disabled). The benefit is available from May – August 2020.
For more information on who qualifies and how to apply, visit the Government of Canada website:
In addition, both federal and provincial student loan payments are suspended until September 30, 2020. No interest will be added during this period.
The Mental Health Virtual Therapy Program is available to all residents of Manitoba 16 years old and older who are experiencing mild to moderate anxiety symptoms as a result of COVID-19. See Website
The Financial Consumer Agency of Canada (FCAC) has a Fact Sheet, COVID-19 Managing Financial Health, with information on the Canada Emergency Response Benefit, EI, Mortgage deferrals, family benefits, student loans and more:
The Financial Consumer Agency of Canada has a budget planner tool you can use:
You should talk to your landlord and make arrangements. Tenants cannot be charged late fees. Evictions for not paying rent have been suspended until September 30, 2020.
You may be able to get a mortgage deferral that will let you skip payments. You will still be charged interest. When the deferral period ends you will have to pay the deferred payments and interest along with your monthly payments. Ask your bank about the effect on your credit rating. For more information:
You can defer payment of these bills and your utilities will not be cut off. Late payment charges will not be charged for 6 months. The utilities are also prepared to make flexible payment plans.
All family matters set to proceed before a Master on or after May 25 will proceed. These matters may proceed remotely, for safety reasons.
All family trials scheduled for May 26 or later will proceed as scheduled. Only people who are necessary to the trial will be allowed into court. Safety precautions will remain in effect at all court locations.
For more information about whether your matter is proceeding, please contact your court centre:
Child Protection dockets started up again on April 16, 2020. Only agency counsel and lawyers for the parents will appear by teleconference. Parents can participate by having their lawyers call them and put them on speaker phone.
Talk to your bank about lowering your interest rate or deferring your payments for up to six months. Ask your bank about any effect on your credit rating.
Repayments for provincial and federal student loans are suspended until September 30, 2020. Interest will not be added during this period.
Yes. In order to reduce the number of people present in courtrooms, the court is allowing defence counsel and Crown counsel to make bail submissions by telephone wherever possible. Accused persons being held in custody are appearing by video, wherever possible.
If you are applying to act as a surety for an accused person and want to address the court, speak to the accused person’s lawyer ahead of the bail hearing.
No. There will be no new jury trials until after June 30th. Cases will be decided either by a judge alone or rescheduled.
Individuals – June 1, 2020
Self -employed and their spouse or common law partner – June 15, 2020